Brand Aid Promos values our customers and wants our customers to value our products and services. Brand Aid Promos has processes in place to ensure Customers receive high quality products and services. Brand Aid Promos utilizes suppliers who demonstrate they share the same values that we hold and our customers expect. As such, we hold ourselves and our suppliers accountable for delivering value to our customers. Customers are advised to: 


1) Immediately upon delivery to inspect the packaging for evidence of damage during transit and note any such damage on the courier's documentation. 


2) Open packaging immediately upon receipt and inspect the merchandise. Inspect for accuracy, shortages, defects, damages, misprints, etc. to include appearance and functionality as applicable. 


Buyers must advise Brand Aid Promos at of any claim within 3 calendar days of receipt of the merchandise. After this period of time, Brand Aid Promos will be unable to process claims through suppliers. If no claim is made within 3 days, the Customer and Brand Aid Promos will understand the order to be complete and accepted in satisfaction of the sales order and all associated terms and conditions. If a claim is submitted, Customer may be asked to provide the order number and evidence of claim (e.g. photo, sample, etc.). Return of merchandise may be required, however, Brand Aid Promos does not accept unauthorized returns. If a return of merchandise is required, Brand Aid Promos will advise Customer of a Return Material Authorization (RMA) number and return shipping address. 


Bottomline: If we make a mistake or a product is damaged, call us within 5 days of receipt. We'll fix it, exchange it or refund your money when products are returned within 15 days of delivery of claim approval.